Heart of Israel takes the privacy and security of your personal information very seriously.
Heart of Israel is committed to ensuring that the privacy and security of data about everyone we engage with is protected. Children of any age have the same rights over the data processed about them, although their ability to understand and to exercise these rights may vary depending on their age and capacity. We therefore ask family members to understand that our obligations are to every individual data subject separately and to work with us accordingly.
Organisations are permitted to process data if they have a legal basis for doing so. Heart of Israel processes data on the basis that:
Where Heart of Israel is relying on solely consent as the basis for processing data, we are required to obtain your explicit consent and you can modify or withdraw this consent at any time by notifying us in writing, although this may affect the extent to which Heart of Israel is able to provide services to or interact with you in future.
Heart of Israel may change this policy from time to time and any such changes will be published on our website. Notwithstanding any change to this policy, we will continue to process your personal data in accordance with your rights and our obligations in law.
This policy is effective from 1 February 2018.
What data do we collect?
We collect the data necessary for Heart of Israel to pursue its charitable objectives, including but not limited to providing support and assistance to families with a child suffering from a serious or life-threatening illness, together with fundraising and marketing, running events, keeping our supporters informed of our activities and the effective running of Heart of Israel as an operational and fundraising charity through its professional staff, trustees and volunteers. Data collected and processed may include, but not be limited to:
Such data may be collected, for example, when you provide it through our website, when you request assistance as a service user, when you fill in your details on a pledge or Gift Aid form, when you tell us about yourself if you apply to work for Heart of Israel as a volunteer or employee or when you otherwise provide us with personal data in some other way.
What we do with the data we process
Heart of Israel uses the data collected to maintain accurate internal records of our engagement with service users and their families, event participants and supporters, volunteers, staff and others. These records facilitate our activities run in accordance with our charitable objects, including providing support and assistance to service users, working with volunteers and supporters and raising funds and awareness about our work through campaigns and events. We may use your personal information to send you information about Heart of Israel and our activities which we think may be of interest to you.
Data will be retained only for as long as is permissible in law and is reasonable and necessary for us to engage with you as a service user, event participant or supporter, volunteer or member of staff. Accordingly, the length of time for which we will retain your data may vary depending on the purposes and legal basis for which we are or have been processing it. To find out what this means in relation to your personal data, please contact us using the contact details given above.
You, as the data subject, may request deletion of your data at any time in writing, subject to any overriding legal requirement for its retention, such as the need, where appropriate, to retain medical records or Gift Aid records for Her Majesty’s Revenue and Customs, for example.
Your rights in relation to your personal data
You may request details of personal information which we hold about you. Any such request must be submitted in writing and in order to protect the data we hold, we will need to be satisfied as to the identity of anyone seeking such information. We will provide this information within 30 days of receiving and verifying your written request. A small fee may be payable if an information request is particularly onerous.
You may choose to restrict the collection or use of your personal information, but this may inhibit or limit the way in which Heart of Israel is able to engage with you. You may, at any time, change your mind about what information we hold about you, or if we continue to hold it at all, subject to any legal obligation Heart of Israel has to retain the data.
You are responsible for the accuracy of data you have provided to Heart of Israel. If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible. We will promptly correct any information found to be incorrect.
In the unlikely event that there is any kind of a breach of our duties and obligations under this policy or the Data Protections laws, we will take immediate steps to isolate and rectify the problem. Should the breach be serious one (where there is a risk of, for example, discrimination, damage to reputation, financial loss or loss of confidential information) we have a duty to report that matter to the individuals affected and to the Office of the Information Commissioner .
You can obtain further information about Data Protection and privacy laws by visiting the Information Commissioner’s website.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the data we process. Persons processing data on behalf of Heart of Israel do so in accordance with this policy and on the basis that Heart of Israel is satisfied that they can and will adhere to our high standards for data protection and security. These include enhanced policies and protocols for the processing of particularly sensitive data.
Any sensitive information that does not otherwise need to be retained (such as credit or debit card details) are redacted or destroyed once used.
To signify when you are on a secure page, a lock icon will appear on the bottom of web browsers.
Please note that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping any password you use for logging in to access services or our website (if applicable) confidential; we will not ask you for your password (except when you log in).
Web browsing and Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to users’ needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. Most cookies only last for the duration of your visit to our website and are deleted when you close your browser, but some may continue beyond the session until your next visit to enhance your use of the website. These might include, where applicable:
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.
We may also collect and store information about your browsing device, including, where available, your IP address, operating system and browser type. This is anonymous statistical data about your browsing activities and patterns, and does not contain any personal data.
Links to other websites
This policy exists to inform you of your rights and our obligations in relation to your personal data. In order for us to be able to continue to communicate with you fully and efficiently in future (using both electronic and non-electronic means) we would like to record your consent by asking you to opt in to receive occasional email updates from us. If you do not, we may not be able to tell you about the wonderful work of Heart of Israel as efficiently as we would like.
For service users and in relation to the services we provide to you (as distinct from other general communications about Heart of Israel and our activities) we ask for your consent due to the nature of the data we need to process in delivering support and assistance to you.
If you are under 16 years of age, a person legally responsible for you will need to give their consent.